• CENTRAL OFFICE / RUSSIA8 800 707 1000
  • REPRESENTATIVE OFFICE IN UKRAINE+380 44 205 0000

OUR SERVICES

ACQUISITION 
AND SALES

CUSTOMER CARE
AND RETENTION

CONTACT CENTRE OUTSOURCING 


ACQUISITION AND SALES

ACQUISITION AND SALES

Our sales force comprises of a professional team of about 3000 well-trained and proactive agents devoted to customer acquisition and sales services. 

We specialize in converting prospects into customers, keeping up the outstanding level of customer experience, efficiency and effectiveness of contact centre management system. We offer: 

  • Inbound and Outbound Multichannel Communications with Customers and Prospects;
  • Welcome Notification Calls;
  • Lead Generation;
  • Database Formation, Update, Verification, Segmentation; 
  • Cross-Sales and Up-Sales;
  • Customer Activation and Pre-Collection  Programs;
  • Complaint Handling;

  • Order Processing and Reservation. 

We communicate with customers in a multichannel and multilingual format meeting the highest international standards of customer services and technical support.

Strategic business goals of successful companies are primarily focused on 3 key issues: increased profitability, growth of market share and business leadership.

Thus, highest level of sales and minimum loss of customers, efficient customer acquisition and outstanding multichannel customer experiences are most important tasks, to be fulfilled efficiently and effectively, when achieving strategic business goals.  

Your Successful Business Results with BEEPER 

Our proficiency in customer acquisition and sales is based on 15 years of experience in various markets and verticals

We are open, honest and friendly to new fruitful and long-term cooperation for the improvement of your company's revenues, acquiring new customers and more.

“HOTLINE” 

Informing customers about new and additional services with the use of modern digital solutions based on IVR tools. 

SEND A REQUEST FOR ADVICE ON ACQUISITION AND SALES

 


CUSTOMER CARE AND RETENTION

BEEPER is a reliable and professional partner for providing unforgettable high-quality customer experience in a multichannel and multilingual mode. 

We offer outstanding customer care services focused on long-term relationships, loyalty and minimum customer efforts provided by our professional well-trained, proactive and dedicated people. 

COMPREHENSIVE INFORMATION SUPPORT

  • Product/Services Explanations/Subscriptions;
  • Problem Solving;
  • Consulting/Recommendations about Payment/Contract Terms, Conditions and Services;
  • Informing about Debts/Delays;
  • Customer Application Processing;
  • Technical Assistance and more.

COMPREHENSIVE AUTOMATED INFORMATION ASSISTANCE (IVR)

Overall volume of customer requests in IVR - from 15% to 50% and above.

DIRECT MARKETING

  • Customer Loyalty/Satisfaction Programs and Management;
  • Contract Terms and Conditions Change/Extension;
  • Cross-Sales and Up-Sales;
  • Claim Processing
  • Contract Anniversary and more.  

POLLS & SURVEYS

We offer regular and unique polls surveys with customer segmentation and profiling, satisfaction checkups and more to assist business profitability and sustainability in the long run. 

WELCOME CALLS

Comminications with prospects and customer database development. 

SEND A REQUEST FOR ADVICE ON CUSTOMER CARE AND RETENTION


CONTACT CENTRE OUTSOURCING 

REMOTE CUSTOMER SERVICE TRANSFER TO BEEPER 

  • Creation of a Project/Model with Calculation of Cost Reduction;
  • Development of Recommendations about Customer Service Improvement;
  • Transfer Remote Customer Service Functions to BEEPER;
  • Organization and Performance of Remote Customer Services in BEEPER. 

ADVANTAGES OF OUTSOURCING

  • Professional  Solutions Based on Proficiency, Applied Knowledge and Modern Technological Solutions;
  • Investment Transparency and Control;
  • Fast Implementation of Necessary Changes and Improvements;
  • Efficient and Effective Contact Centre Management;
  • Raise of Service Availability (SL up to 85/30), Performance (FCR up to 85%);
  • Cost Reduction by 10% or higher; 
  • Adoption of Modern Professional Contact Centre Technologies and Tools including Technological Platform, Automated Services, Data/Speech Analytics and more. 
 

 


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