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BEEPER’S UNIFIED CONTACT CENTRE OF SIBERIA IS OPEN IN BARNAUL

December 02, 2012

On October 16 in the Altai region “Rostelecom” in cooperation with BEEPER™ opened the largest in Siberia Unified Contact Centre for call processing (call-center), which concentrated all call centers of the Siberian Federal District.

Открылся Единый Контактный центр Сибири Компании Beeper в Барнауле

BEEPER™ was a major partner in the creation of the call-center. The new call-center is able to process more than 200,000 calls per day. About a thousand of operators and employees of the centre will serve nearly 20 million residents of Siberia.

The company's customers will be able to quickly and at no extra cost receive reference services (commonly known services “09”, “080”, “350-050”, etc.), information about how to connect and pay for services, about the balance of the personal account, as well as information about promotions , special offers and tariff plans.

For the efficient operation of the enterprise, we use the latest hardware-and-software complex, which allows us to provide an optimum customer call distribution, keep service statistics and carry out integration with all software systems, required by the operator while processing customer requests.

To improve the efficiency of work in the Unified Contact Centre, we use a specialized information portal, as well as in partnership with AT-Consulting we introduce a unique federal CRM-system, which will allow to reduce response time, keep a record of customer requests and identify system problems in providing services, thereby “Rostelecom” plans to increase customer loyalty by providing them a high level service.


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