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Gold for BEEPER at the Top Ranking Performers Conference in Lisbon

December 12, 2014

The Top Ranking Performers Conference was held in Lisbon, June 23-27, 2014 that joined contact center industry professionals to exchange best practices and advanced experience in contact center management and development. 

Specialists of in-house and outsourcing contact centers from Europe, Middle East and South Africa: Great Britain, Greece, Spain, Hungary, Czech Republic, Russian Federation and other countries gathered together in Lisbon.  All the participants of the conference underwent a rigorous pre-selection and became the best in their regions. 

Speakers shared their own practices and experience in contact center management: demonstrated different approaches to corporate management, effective motivation systems, ways of raising efficiency and effectiveness of projects, described implementation of innovative solutions and modern technologies.

BEEPER was represented by Elena Levchenko, the branch director in Ukraine in the section “BEST QUALITY AUDITOR”. This section was selected intentionally: 5 years ago there was implemented universal methodology on agents’ performance quality control in BEEPER. The key unique advantage of the methodology is the ability to adapt it individually for every project, which, in its turn, helps to form both service standards and improve KPI’s of every project. The effectiveness of the methodology was appreciated by partners of BEEPER in various business fields: financial sector, telecom, medicine, publishing, online and offline retail and others.

The best participants with world famous names took part in the final part of the competition: MetLife, Truphone, Vodafone Qatar, Turk Ekonomi Bankasi, Teleperformance Portugal, mBANK, 4Life Direct, Garanti Bank, DHL EXPRESS TURKEY, Concentrix, Turkcell Global Bilgi, DHL Qatar and others.

BEEPER won golden award in the section “BEST QUALITY AUDITOR” for the unique agent’s performance quality control methodology.

Now we are preparing for another international award which will be held in Las Vegas, November, 2014.

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