2014 became the key period for BEEPER development: we launched new projects, started cooperation with new reliable Partners and prospective Clients, we gained new valuable specialists and professional awards.
March BEEPER in cooperation with CTI Launched the first distributed contact center - a new level of technical solutions in our market.
May BEEPER agents provided service for the Direct Line with the President of Russian Federation. More than 950 000 of calls were processed and our agents coped with the task successfully!
July BEEPER gained international recognition: golden medal as «BEST QUALITY AUDITOR» for the unique methodology of agent work quality control. The best professionals of the industry gathered at the Conference “Top Ranking Performers”, appreciated our proficiency and expert level.
August BEEPER team celebrated the 19th anniversary of the company. According to the results of RBC.research BEEPER became a leader of the outsourcing call-center industry in Russia with the market share of 19,1%!
September BEEPER received the national patent for the unique information system BEEPER.POST. Our own IT Department on the software development, based on modern technologies, organized a common information space for various departments of Russian Post and BEEPER contact center. It provided high speed and quality of information processing.
September BEEPER successfully passed the licensing of FSTEC of Russia. We confirmed, that our company provides processing of confidential information of our Partners at the level of state standards.
November BEEPER was awarded a silver medal at the international competition «Top Ranking Performers in the Contact Center World» in Las Vegas. We presented our methodology of agent work quality control. Together with participants from different parts of the world we discussed implementation of BEEPER approaches in contact centers of foreign countries.
December Our dear Partner, OJSC “Rostelecom”, appreciated the results of BEEPER team, confirming our professional proficiency and effectiveness with the personal testimonial letter on behalf of the Senior Vice President - Commercial Director, Larisa Sergeevna Tkachuk.
BEEPER success is a success of every professional in our team for the effective and efficient business development of our Partners!