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ARTICLES

April 30, 2014

It is the quality of human communications, what defines the efficiency and effectiveness of telesales. Agent is ready for unpredictable situations and trained to support dialogues in various situations for problem-solving and positive interaction. Positive energy spread from a smiling agent and willingness to help are always felt by another person notwithstanding distance and language. This is what differs humans from machines.

April 02, 2014

On 18-19 March, in Moscow, during the specialized session “Outsourcing”, held under the auspices of "XIII Contact Centres' International Forum", the summing-up of implementation of the joint project of "Rostelecom" and BEEPER, took place. The key objective of the project was the renovation of the system of remote customer service. Irina Karelina, the vice director of BEEPER, and Natalya Schetnikova, the head of contact-centres management at customer service department in “Rostelecom”, shared with us the experience of implementing this unique project.

March 11, 2014

The Group of Companies BEEPER (LLC “Info-content”) has announced the launch of a distributed contact center. The technological solution, being a multisite configuration, is a result of a successful cooperation of BEEPER and CTI. The project is already the fifth one successfully fulfilled since 2011, that can be safely called a revolutionary one.

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