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February 26, 2014

For BEEPER the end of the last year was marked by the start of a new project for providing services to TTC (CJSC “Company TransTeleCom”)

TTC is the leading telecommunication company of Russia, providing full range of services to agents, big corporations and end users.

Now, BEEPER contact centers provide services to individual customers of the TTC, providing technical support related to “Broadband Internet” and “Cable Television”.

Initially BEEPER took-over two regions for call processing. New Year holidays did not hinder the start of the project: the equipment was tested and put into operation, despite the difficult techniques for accomplishing the scheme. The operators were trained and teated as well. 

One month later we could already see the initial results of this cooperation. During this short period of time, we managed to not only perform our work according to targeted quality of services, but achieved much more. Today, the service level for the clients of TTC is 80%, with the abandoned call rate of no more than 7%. At the same time, the key point is the plans for expansion of the project in the near future.

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