Recently, contact centers became a more popular communication channel for big client-oriented companies. Banks, mobile operators, insurance companies often use the services of modern outsourcing contact centers, choosing a quality service, innovation technologies, backup and big experience in the sphere of providing services for clients.
According to RBC.research, in 2012 the market volume of outsourcing contact centers in Russia increased by 30.1 % and reached 6.78 billion rubles. One of the leading companies on this market is the Group of companies BEEPER. It occupies over 12% of the market and shows stable growth: for example, the profit of the Group of companies BEEPER is at the fourth place among all the leaders.
One of the main achievements of BEEPER is the first place according to the amount of working places for agents, which makes it the biggest employer among the contact centers of Russia. In May 2013, there were 2493 working places. The company treats its staff as the main strategic resource, investing in training the key employees and making a foundation for further work. Approximately 2500 working places are equipped with modern software and equipment for serving clients.