Our contact centres are equipped with modern telecommunications equipment and software to provide high quality of services and solutions.
We keep pace with fast moving technological and digital development to ensure ongoing business development. Thus we are constantly in search of new technological tools and solutions to meet changing business needs and requirements. One of our distinctions is based on adoption of new technologies and innovations to implement efficient universal and individual solutions.
Our in-house technical support services provide proactive problem solving, to ensure stable performance and efficient project impementation in the long run. Special department of software development, carries out projects of development and integration of software of any complexity, to properly meet the requirements of our clients.
We use the software-and-hardware complex "Cisco IP Contact Centre Enterprise (IPCCE)", produced by Cisco Systems, the world leader in networking and IP technologies.
Cisco IPSSE includes automatic call distribution system, Cisco Unified Intelligent Contact Management, queue system with call prioritization, interactive voice response system constructed on the basis of Cisco Unified Customer Voice Portal, reporting system of Cisco Unified Intelligence Centre and Cisco Outbound Option.
Workforce Management system is provided by Verint Systems Inc.