SERVICES OF OUTSOURCING CONTACT CENTRES BEEPER FOR ONLINE STORES
Due to the ease of selection and purchase of goods at an attractive price, the number of Internet -shoppers is ever growing.
As a result, there is a growing number of customer requests through a “hot” telephone line. For each store, it is imperative not only to not miss any incoming calls, but also efficiently serve customers, bringing the maximum number of contacts to the sale of goods and services.
According to RBC.research, in 2012 the market volume of outsourcing contact centers in Russia increased by 30.1 % and reached 6.78 billion rubles. One of the leading companies on this market is a Group of companies BEEPER. It occupies over 12% of the market and shows stable growth: for example, the profit of the Group of companies BEEPER takes the fourth place among all the leaders.
The Group of Companies BEEPER (LLC “Info-content”) has announced the launch of a distributed contact center. The technological solution, being a multisite configuration, is a result of a successful cooperation of BEEPER and CTI. The project is already the fifth one successfully fulfilled from 2011, that can be safely called a revolutionary one.
2014 became the key period for BEEPER development: we launched new projects, started cooperation with new reliable Partners and prospective Clients, we gained new valuable specialists and professional awards.